terms and conditions
To help our members get the best out of their Wellfit membership and to understand our responsibilities to them and their responsibilities to us, we encourage all members to read these terms and conditions. All members should feel welcome to speak to a member of our team regarding any questions concerning the Terms and Conditions.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, our members are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
The management reserves the right to amend these terms and conditions at any time.
We have split these terms and conditions into two parts.
• Part A – terms and conditions of membership
• Part B – club rules and regulations
We or Us: Wellfit
The Club: All facilities within the vicinity of Wellfit
A – TERMS AND CONDITIONS OF MEMBERSHIP
1.0 Starting a membership
1.1 All new memberships are subject to the approval of the management. The management reserves the right to reject an application for membership for any reason whatsoever, at their absolute discretion. The management also reserves the right to verify or require proof of all information given in order to obtain membership. Any fraudulent or wrongful information given in order to obtain membership could result in the cancellation of all membership rights.
1.2 All membership will begin on the day that the membership application is made.
1.3 Any membership applications made in the pre-sale period will automatically start on the day that the club opens.
1.4 A delay to start any membership by up to 15 days may be requested and is subject to approval from the General Manager.
1.5 All memberships will run for the initial period, which for Annual and Monthly memberships is at least 12 full calendar months. This means that for Annual memberships and Monthly memberships the minimum commitment is to pay for a minimum of 12 months of membership with us. This applies to Monthly memberships even if the Automatic Payment Link is cancelled before then.
1.6 For Flexible memberships, the minimum commitment period is one month.
1.7 All membership payments are due in advance and cover the period to come.
1.8 All members with an Annual Membership will be approached for the renewal of their membership before its expiry date. Any membership that is not renewed will automatically end on its expiry date. Any lapse in membership exceeding 30 days will require the member to rejoin at current membership fees.
1.9 All members must have their photo taken upon joining the club; this is to allow us to check the identity of members accessing the facility.
1.10 Memberships are personal to the member and are non-assignable, non-transferable and non-refundable. A member may will not be allowed to loan/lend his/her RFID band to be used by a third party.
2.0 Making changes to a membership
2.1 Any changes to a membership’s category will result in the membership fees automatically changing to the current fees advertised for that category for new members. Members are required to pay the difference in fees between their new and old membership category.
2.2 If a member asks us to reduce their membership fees because they work for a certain employer, they will be required to provide suitable proof of employment. From time to time, we may ask for updated proof of employment.
2.3 To add a second adult member to an existing membership, the signature of both adult members will be required.
2.4 Either the primary or the linked member may ask to remove the link between memberships.
2.5 If we remove someone from a linked membership, the member who is left will become an individual member. If we remove the link between two members, each member will become an individual member.
3.0 Freezing a Membership
3.1 Membership freeze- two months maximum
3.1.1 Our Club Monthly and Club Annual Members have the ability to freeze their membership for a maximum of two months in any 12-month period.
3.1.2 To freeze their membership, members must have completed the first three months of their membership. Members must provide written notice to freeze their membership.
3.1.3 There is no minimum time commitment for the membership freeze but it cannot exceed two consecutive months.
3.1.4 The duration of the membership suspension will be credited to the initial membership term.
3.1.5 A processing fee of AED50 (+VAT) will be charged each time the membership is frozen.
3.2 Extended membership freeze
3.2.1 In the interest of offering a fair service to our members we will permit them to extend the duration of the membership suspension for up to 6 months in exceptional circumstances:
3.2.2 To freeze their membership for up to six months members must provide:
• Written notice
• Suitable evidence of their circumstances, such as:
• Stamped approved medical certificate exceeding 2 months
• Termination of employment letter
• Visa cancellation document
3.2.3 There will be no fee to freeze a membership for any of the reasons stated in point 3.2.1
4.0 Guest Passes
4.1 Using Guest Passes
4.1.1 Members are permitted to sign in any adult guest member using their allocated monthly guest pass.
4.1.2 Members are required to sign their guest in at reception and accompany them at all times.
4.1.3 The member is responsible for ensuring that their guests behave in an appropriate manner.
4.1.4 Members who wish to sign in a guest to the club without a guest pass must pay the appropriate guest pass fee (AED100+VAT).
4.2 Social guests
4.2.1 Social guests are permitted to use only the F&B area and not the fitness/ sports facilities. There is no fee for social guests.
4.2.2 Social guests are not permitted at peak times.
5.0 Using other Wellfit Clubs
5.1 Members may be able to use other Wellfit clubs and should speak to a team member at their home club for details, as certain restrictions may apply.
5.2 If a membership allows a member to use other Wellfit clubs, at least 50% (half) of the visits each month (over a three-month period) must be to the home club. If the member uses any other club more than their home club, we have the right to transfer the membership to the club used the most. This may mean that the member has to pay higher membership fees.
6.1 Junior Memberships
6.1.1 Anybody under the age of 16 is classed as a Junior Member and an adult must sign their membership form.
6.1.2 Junior members must be accompanied by an adult to use the gym floor (by a PT or Parent/ Guardian). Junior members under the age of 12 are not permitted to use the gym floor.
6.1.3 In the event of a junior member turning 16 years of age, within their 12-month commitment period, they will be given the choice to remain on the junior membership until the end of the 12-month term or upgrade to an adult membership. If the member chooses to remain on the junior membership, their access to facilities will be limited to those included in the membership category.
6.2 Solo Junior Members
6.2.1 In the instance where a junior member, under the age of 12 is either attending a “Sport” or training session with one of our Personal Trainers they must be accompanied into the club by a responsible adult. The junior member must use their RFID band to enter the club, while the parent, if not a member, must collect a “Parent Lanyard” from reception and sign in.
6.2.2 When also entering the facility to collect the child, the adult will be provided with a Parent Lanyard.
6.2.3 The non-member adult is not permitted to use the Fitness facilities, but is permitted to use F&B. If the non-member adult wishes to use the facilities, they must pay the relevant guest fee.
6.2.4 Whilst the session is taking place:
• Under the age of 4- the parent must stay in the club.
• Age 5-11- the parent must stay within the vicinity of Circle Mall, JVC.
• 12-15 – the parent must be contactable by phone.
7.0 Additional Charges
7.1 There may be an extra charge for a number of facilities and services. We will display the current charges in the club.
7.2 Charges may vary from time to time and from club to club. For details of all charges and fees, members can contact the membership team at their home club.
8.0 Cancelling a membership
8.1 Cancellation of all memberships prior to the minimum commitment period is not permitted. Failure to use the club or non-usage of the club’s facilities does not eliminate the obligation to pay all the subscriptions on time, nor grants a refund.
8.2 Members may make a request to cancel their membership within the minimum commitment period in exceptional circumstances:
• Relocation (exceeding 30kms from any Wellfit club)
8.2.1 To end a membership for one of the reasons listed above, one full calendar month’s advance notice in writing must be provided along with suitable evidence:
• Stamped and approved medical certificate exceeding 6 months
• Letter of Termination of Employment (with company stamp)
• Visa Cancellation Document
• One-way flight ticket
8.2.2 Following a review of the documents, the membership may be cancelled at the sole discretion of the management.
8.3 To cancel a Flexible Membership, one full calendar month’s advance notice in writing must be provided.
8.4 At any time, members are permitted to end their membership if we give notice that we intend to:
• change the location of the club; or
• Close the club permanently.
8.5 We will not tolerate our staff or other members being verbally abused or intimidated or being physically threatened. If we find this to be the case, we have the right to report any member to the police, ban the member immediately and permanently from the club and all other Wellfit clubs and to cancel the entire membership, without refund.
8.6 We may also cancel the entire membership in the following circumstances:
8.6.1 If any member breaks or repeatedly breaks this membership agreement or the club rule
8.6.2 If, with the member’s knowledge or permission, another person uses their membership RFID band to get into any club
8.6.3 If any member’s guest uses rude or abusive language or behaves or threatens to behave in a violent or aggressive way at any Wellfit club
8.6.4 If, for a period of longer than 12 calendar months, neither the lead nor any linked member uses any club facilities.
9.0 Transferring a Membership
9.1 Members are permitted to request to transfer the remaining balance of their membership to an alternative existing member or non-member.
9.2 Any request to transfer a membership must be made in writing
9.3 All membership transfers are at the sole discretion of the management
9.4 A processing fee of AED150 (+VAT) will be applied to transfer any membership.
10.0 Paying for a membership
10.1 Annual Memberships
10.1.1 All memberships are paid for in advance. This means that for Annual Memberships the full Annual Fee must be cleared at the point of joining and must cover the subsequent 12 months.
10.2 Monthly or Flexible Memberships
10.2.1 All Monthly or Flexible memberships are paid in advance. This means that members are required to pay for their membership via an Automated Payment on the 1st day of each month.
10.2.2 In the instance where an Automated Payment is unsuccessful, we will try to take the payment again in the same month. If the payment remains unsuccessful, we will try to take the payment in the following month for the amount in arrears in addition to the next month’s membership fees.
10.2.3 A late payment fee of AED50 (+VAT) will be charged for any payments made after the 15th day of the month.
10.2.4 Cancelling the Automated Payment set up does not suffice as providing notice to cancel the membership.
10.2.5 Members who pay via Automated Monthly payment are responsible for providing the club with their most up-to-date payment details.
10.3 All Memberships
10.3.1 Wellfit reserves the right to prevent or restrict access for any member or linked member with outstanding membership fees.
10.3.2 We may increase membership fees automatically each year by up to either 1% above the rate of inflation according to the Consumer Price Index or 3%, whichever is higher. If we do this, the new fees will come into force on 1 January each year.
10.3.3 As well as the increase described in above, we have the right to increase membership fees at any time to take account of any increase in the rate of VAT. We will make every reasonable effort to give you one month’s notice of the increase (either in writing or by displaying a sign on the noticeboard in your club).
10.3.4 All published memberships or other fees or charges are inclusive of VAT. This applies to all the charges from Wellfit LLC applied under these terms & conditions. Your VAT invoice for membership fee or any other charges can be collected from the club reception.
11.0 Making Changes to the Club, Facilities or Services
11.1 If we plan to change the location of the club or close it permanently we will, where possible, provide three months’ notice.
11.2 If we cannot give you three months’ notice of the change or closure but you want to end your membership, you can give us written notice, which ends on the date when the changes start to apply. We will refund any part of your membership fee you have already paid for a period after that date
11.3 We have the right to increase, reduce or withdraw certain facilities, services, or activities in any of our clubs either permanently or temporarily (for example, to carry out cleaning, repairs, maintenance or security work) with no reduction of membership fees.
11.4 We reserve the full right to set or change the working times as deemed appropriate. The normal hours of operation are as directed at the Wellfit club entrance. The management reserves the right to adjust the hours for the purpose of cleaning, decorating, repair and maintenance, club functions or holidays.
12.1 Failure to use the club’s facilities and/or services does not automatically grant a refund.
12.2 All memberships fees are due in advance of the period to come and are non-refundable.
12.3 Any refund granted is at the sole discretion of the management.
12.4 All refunds will be done through the original mode of payment.
13.1 We are committed to ensuring that our members are satisfied with the service that we provide. If any member wishes to make a complaint, they are encouraged to speak to a member of our team as soon as reasonably possible so that we may fully investigate the matter.
13.2 All complaints should be reported to a team member at the club. If any member is not satisfied with the response, they may request to speak to a member of the management team within the club. If they are still unsatisfied with the outcome, they may write to the head office to resolve the issue.
14.1 Wellfit does not accept liability for damage or loss to members’ or guests’ property that may happen on the premises or within the grounds of your club or any other Wellfit club, other than the liability that arises from our negligence or our failure to take reasonable care.
14.2 Wellfit does not accept liability for the injury or death of any member, child or guest that may happen on the premises or within the grounds of your club or any other Wellfit club, other than the liability that arises from our negligence or our failure to take reasonable care.
15.1 Marketing campaigns may reach the member through e-mail, and offers and the latest news will be sent to the member via SMS.
16.1 Wellfit reserves the right to photograph within the club, including members with proper notice prior to the event.
16.2 Photos/ videos may be used in online, TV and print sources.
17.1.1 All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
17.1.2 The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, members are encouraged to frequently visit these sections in order to be updated about any changes on the website. Modifications will be effective on the day they are posted.
17.2 Terms and Conditions
17.2.1 Any dispute or claim arising out of or in connection with the Wellfit website shall be governed and construed in accordance with the laws of the United Arab Emirates.
17.2.2 Minors under the age of 18 shall are prohibited to register as a User of the Wellfit website and are not allowed to transact with or use the website.
17.2.3 If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
17.3.1 We will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
17.4.1 Refunds will be done only through the Original Mode of Payment.
18.0 Personal Training
18.1 Personal Training Payments
18.1.1 All payment for Personal Training is due in advance of the session. Payment can be made at the club reception or online.
18.1.2 Members are encouraged to retain the receipt for all Personal Training purchases.
18.1.3 Personal Training packages may only be purchased by active Wellfit Members.
18.2 Personal Training by recurring payment
18.2.1 All recurring payment of Personal Training sessions must be used within the calendar month to which they relate. Any such sessions not used within the calendar month will be lost without refund and may not be carried over into the following months.
18.2.2 All recurring payments for Personal Training must be paid via an automated payment system on the 1st day of each month.
18.2.3 Personal Training via recurring payment is subject to a 3-month minimum term commitment.
18.2.4 To cancel a subscription Personal Training by recurring payment, one month’s advance notice in writing must be provided.
18.2.5 Notice to amend the payment details used must be provided in writing, prior to the 15th day of the month.
18.2.6 Top Up sessions are available to be purchased only by members with an active Personal Training package via recurring payment subscription.
18.3 Personal Training Bookings
18.3.1 Upon purchasing a Personal Training package, you will be required to select a Personal Trainer.
18.3.2 All bookings can be made via the member’s app or directly with the Trainer.
18.4 Cancellation and Late Arrivals
18.4.1 Members are required to provide 24 hours’ notice to cancel any Personal Training session. Failure to do so may result in members being charged the full rate.
18.4.2 If we fail to provide 24 hours’ notice to cancel a session, members will receive their next training session free of charge.
18.4.3 Member are requested to arrive on time for their Personal Training sessions; failure to do so will result in the session length being reduced accordingly.
18.4.4 If a member is more than 20 minutes late to their training session, the trainer reserves the right to cancel the session, with no refund provided and the full rate being charged.
18.4.5 If the Personal Trainer is more than 10 minutes late to a training session, members will receive a complimentary session at a mutually convenient time.
18.5.1 Members may make a request a refund for Personal Training packages purchased in exceptional circumstances:
• Relocation (Exceeding 30kms from any Wellfit club)
18.5.2 To request a refund for one of the reasons listed above, one month’s advance notice in writing must be provided along with suitable evidence:
• Stamped and approved medical certificate exceeding 6 months
• Letter of Termination of Employment (with company stamp)
• Visa Cancellation Document
• One-way flight ticket
18.5.3 Following a review of the documents, the refund may be provided at the sole discretion of the management.
18.6 Personal Trainers
18.6.1 Members may request to transfer any purchased sessions to another trainer under any circumstances.
18.6.2 In the event that a member changes trainer, any sessions previously used will not be credited.
18.6.3 In the event that a trainer is on leave or otherwise unavailable, members may contact the Personal Training manager to complete their session with an alternative trainer.
18.6.4 Personal Trainers cannot prescribe treatment or diagnose medical conditions. They may advise the member to consult a GP should any medical condition arise.
19.0 Sports Add on Memberships
19.1 Starting an Add on Membership
19.1.1 The Sports Add on membership upgrade starts from the day the payment is made to add Sports Specific training.
19.1.2 The Sports Add On will run for a minimum of three months (90 days) from the date that the payment is made.
19.1.3 Payment must be made before any Sports coaching sessions can be booked or accessed.
19.1.4 Any linked members who wish to take part in Sports Specific Coaching sessions must also purchase Add On memberships.
19.1.5 Before starting a Sports Add On members are required to complete a Physical Activity Readiness Questionnaire (PAR-Q).
19.2 Paying for an Add On Membership
19.2.1 Payment can be made either as a lump sum, or via an automatic monthly payment.
19.2.2 All payments are due in advance of the period to come.
19.2.3 If an Automated Payment is unsuccessful, we will try to take the payment again in the same month. If the payment remains unsuccessful, we will try to take the payment in the following month for the amount in arrears in addition to the next month’s membership fees.
19.2.4 Members will be unable to book sessions or sports coaching whilst the membership is in arrears.
19.2.5 Cancelling your Direct Debit is not the same as giving notice to cancel a Sports Add On membership.
19.3 Cancellation of Sessions
19.3.1 Members are requested to cancel their Sports booking with a minimum of 2 hours’ notice where possible if they are not able to attend
19.3.2 In the event of three “no shows” within 30 days we reserve the right to remove a member’s booking rights for 48 hours.
19.4 Cancelling a Sports Add On Membership
19.4.1 Sports Add On memberships can be cancelled only once the minimum commitment period as set out in point 1b has been completed.
19.4.2 To cancel a Sports Add On membership, 30 days’ written notice must be provided.
19.4.3 Members may request to cancel Sports Add on memberships prior to completing the minimum term in exceptional circumstances:
19.4.4 Any request must be made in writing and is at discretion of the senior management.
19.4.5 Members may be requested to provide suitable evidence.
19.4.6 Members may request to Transfer from one Sport to another, only after the minimum term has been completed.
19.5.1 Refunds for Sports Add Ons are not permitted.
19.5.2 In exceptional circumstances (below) members may request a refund:
19.5.3 All requests must be made in writing and is at the sole discretion of the management team.
19.5.4 Members may be requested to provide suitable evidence.
19.6 Attending Sessions
19.6.1 All Sports sessions must be booked in advance
19.6.2 Members must arrive prior to the start time of the session. The coach reserves the right to refuse entry to the session after it has started.
19.6.3 Whilst attending sessions members must, for their own safety and the safety of other members, follow the instruction and guidance of the coach.
19.6.4 Members must inform the coach of any changes to their physical health.
A – CLUB RULES AND REGULATIONS:
20.0 Health and Safety
20.1 Upon joining the club, the member is responsible for completing the Physical Activities Readiness Questionnaire (PAR-Q) truthfully and to the best of their knowledge. Members are responsible for updating their PAR-Q upon any changes to their health status.
20.2 The member is responsible for disclosing any health problems to the Coach/Instructor before engaging in any physical activities.
20.3 In the event of non-disclosure of any information about their health condition or providing inaccurate information, the member must accept full responsibility and is not permitted to hold the club accountable.
20.4 Members are required to pay due care and attention to their own safety whilst using the facilities and must always follow the instructions of the coach or instructor.
20.5 Members are responsible for exercising within their own limitations and ability and must not exceed these boundaries.
21.0 Locker Usage
21.1 The lockers are meant for use during club opening hours when the member is present in the club. It is not permitted to keep belongings in the locker overnight.
21.2 The management is entitled to empty the contents of the lockers by breaking the lock at the end of the official working hours without incurring any liability as a result thereof, while the member bears the cost of replacing the lock.
22.0 Prohibitions that should be avoided by the member
22.1 The member is not entitled to object to the number of participants in the club.
22.2 It is strictly forbidden to remove any equipment from the club.
22.3 Smoking is strictly prohibited inside the club, lobby or anywhere else in the club premises.
22.4 Using the facilities whilst under the use of alcohol or narcotics is not permitted and strictly forbidden.
22.5 It is not permitted to bring food into the club.
23.0 General Etiquette
23.1 Members are requested to return all portable equipment to the rack provided.
23.2 Members must take due care of the Company’s property and use all equipment with care and consideration. The member is fully responsible for damage to any equipment as a result of misuse and shall be responsible for the damages.
23.3 Any equipment must be cleaned and sanitized by the member after use.
23.4 All members and guests are required to wear proper gym attire when exercising and to dress modestly when working out. Torn clothes, jeans and denim shorts are strictly not permitted. Non-marking rubber, rubber soled sports shoes are always required in the gym and in the group exercise studios. Nudity is strictly not permitted.
23.5 Where possible, we encourage members to store their bags and personal belongings in the lockers provided in the changing rooms.
23.6 Members training in the Martial Arts area, must store their belongings in the lockers in the changing rooms or the cubby holes located in the Martial Arts Area.
23.7 As we understand that athletes training in the Eleiko Zone will need access to their personal belongings, we request that they place their bags with minimal disruption to other members and in a position that does not cause a trip hazard.
23.8 Bags are not permitted in the Group Exercise Studios.
23.9 Wellfit does not accept any liability for damage, theft or loss of bags or personal belongings.
23.10 Towels will be distributed to members from the main reception collection point and the member experience collection point. Each member and their guest will be able to collect 1 hand towel and 1 bath towel.
23.11 Towels will not be permitted to be taken outside the facility.
23.12 Towel will not be permitted to be taken to the padel tennis area.
23.13 After use, members and guests are requested to drop their used towels into the collection bins located around the facility.
23.14 We expressly request that members do not leave used towels on the floor of the changing rooms.
24.1 All scheduled classes (Group Exercise, PT, Coaching) must be booked by the member via the member’s app or member services desk.
24.2 Members are requested to cancel their Group Exercise booking with a minimum of 2 hours’ notice where possible if they are not able to attend
24.3 In the event of three “no shows” within 30 days we reserve the right to remove your booking rights for 48 hours.
24.4 Members are required to provide 24 hours’ notice to cancel their Personal Training booking (more information can be found in the Personal Training Agreement).
24.5 Members are required to provide 2 hours’ notice to cancel a court booking.
24.6 In the event of a late cancellation of a paid-for service, no refund will be provided.
We are committed to managing any personal information provided to us in a responsible and secure manner, as well as in accordance with applicable laws at all times. When you voluntarily provide us with your personal information, you are consenting for it to be used by us as per the terms and conditions.
We will not share your personal information with any third parties unless otherwise stated at the time of collection or as set out in the Terms and Conditions section. We may contact you with the purpose of updating you on our products and services, as well as any other information that we believe may be of interest to you. If you do not wish to be contacted for marketing purposes, please notify us at the time that you are asked to provide us with any personal information.
By using this website, you acknowledge that we may use your anonymous data in order to collate industry and marketing statistics. We may also ask third parties to collate any such data for statistical purposes on our behalf.